Sept 2001 – Present Owner/Web Developer, terrywebdesign.com
May 2001 – May 2005 Internet Researcher, Advanced Placement (Milford, CT)
Manage all Internet job postings, track responses; write job descriptions and research job sites. Provide software support to office staff. Maintain and enhance company website. Assist with network projects. Develop custom reporting solutions in MS Access.
Jan 2000 – May 2001 Support Provider, ePeople.com
Provide software support for users at ePeople.com.
Jul 2000 – Apr 2001 Consultant, Golden Books (New York, NY)
For www.finditquick.com (a research/homework helper site), responsible for researching topics, supervising researchers, creating research guidelines, answering consumer email, enhancement specifications and quality assurance testing for the site. In addition, worked on an educational cd-rom/website project where I was responsible for quality assurance testing, writing qa scripts, entering the curriculum data and maintaining the bug/enhancement tracking database.
Jun 1997 – Mar 1999 Help Desk Technician, Kennedy Center for the Performing Arts (Washington, DC)
Responsible for software and PC support for over 300 users. Software and hardware installations, upgrades, troubleshooting and problem resolution. Database/application development using Microsoft Access/VBA. Other projects involving expertise in Word, Excel, and Outlook. On-call support for mainframe ticketing system. Implementation of help desk automation software (HelpStar). Supervision and training of help desk staff.
May 1996 – Jun 1997 Manager, Applications Engineering, MSI Software (Fairfax, VA)
Responsible for Help Desk supporting over 500 users of group scheduling software. Customized software for large medical groups. Developed custom reporting solutions for clients. Assisted in quality assurance and systems testing for new releases. Maintained client database in Access. Trained new employees and clients on software products.
May 1994 – May 1996 Decision Support Associate, AC Nielsen (Cherry Hill, NJ)
Responsible for implementation and support of client software solutions including ‘off-the-shelf’ packages and proprietary software. Developed custom applications for clients, managing projects from requirements gathering through programming and implementation. Configured and supported installations in various LAN environments with different communications protocols and hardware types. Trained clients and internal staff on software products.
Jun 1992 – May 1994 Administrative Technician, Prudential Residential Services Co. (Voorhees, NJ)
Lead responsibility for Help Desk supporting over 100 users on loan processing and standard office productivity software. Responsible for troubleshooting hardware problems and configuring computer equipment for field sales force.
Nov 1991 – Jun 1992 Administrative Assistant, Phillyship (Philadelphia, PA)
Jan 1989 – Oct 1991 Office Manager, Fowler’s Ltd. (Manchester, CT)
University of Connecticut Storrs, CT
School of Business Administration
Bachelor of Science, Major: Marketing